Privacy Policy

1. Introduction

UP-COURSES COM LTD (Company Number: 13613071) ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website up-courses.com, purchase courses, or interact with our services.

2. Information We Collect

We may collect the following types of information:

• Personal identification information: name, email address, billing name and address (when you purchase a course)
• Account information: username, password (stored in hashed form), purchase history
• Technical data: IP address, browser type and version, device information, operating system, time zone setting, pages visited, time and date of visits
• Usage data: which courses you view, progress in courses, time spent on pages, interactions with course materials
• Cookies and similar technologies: see our Cookie Policy for details

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain and improve our services
• To process purchases and send transactional emails
• To send important service-related communications (course access, updates, receipts)
• To personalize your learning experience (progress tracking, recommendations)
• To analyze usage trends and optimize site performance
• To prevent fraud and ensure platform security
• To comply with legal obligations

4. Legal Basis for Processing (GDPR/UK GDPR)

We process your personal data on the following legal bases:

• Performance of a contract (when you purchase a course)
• Legitimate interests (improving services, security, analytics)
• Legal obligations (accounting, tax records)
• Consent (where required – e.g. marketing emails)

5. Sharing Your Information

We do not sell your personal information. We may share your data only in these limited cases:

• With payment processors (Stripe, PayPal etc.) to process transactions
• With service providers (email delivery, hosting, analytics) under strict confidentiality agreements
• If required by law, court order, or regulatory authority
• In the event of a merger, acquisition or sale of assets (with notice where required)

6. Data Retention

We keep personal data only for as long as necessary to fulfill the purposes outlined in this policy or to meet legal, accounting or reporting requirements. Course purchase and access records are typically retained for 6 years for tax and accounting purposes.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access your personal data
• Right to rectification
• Right to erasure (“right to be forgotten”)
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent (where processing is based on consent)

To exercise any of these rights, please contact us at [email protected].

8. International Data Transfers

Some of our service providers are located outside the UK and EEA. Where personal data is transferred outside the UK/EEA, we ensure appropriate safeguards are in place (Standard Contractual Clauses, adequacy decisions, etc.).

9. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse or alteration. However, no method of transmission over the Internet or electronic storage is 100% secure.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:

Email: [email protected]
Post: UP-COURSES COM LTD, 33 Magpie Close, London, England, E7 9DE